Privacy Policy
Effective: 1 July 2026. This policy explains what we collect, why we collect it, and what never leaves your device.
Plain-English summary
The short version: your PDFs stay on your device while the extension works. We do not upload your documents for processing. If you create an account, we store the data fields and password recipes you choose to save so they can sync between your dashboard and extension.
1. Who we are
PDF Password Helper is the website and browser extension operated by a solo founder. If you need formal business details, please contact privacy@smartpdfunlocker.com.
2. Information we collect
| Data | Why we collect it | Typical retention |
|---|---|---|
| Email address | Sign you in, send receipts, support replies, and renewal notices | Until you unsubscribe or close your account, plus records required by law |
| Account data fields and password recipes | Sync the values and recipes you manually save between the dashboard and extension | Until you delete them or close your account, plus limited backup and security retention |
| Subscription status | Confirm whether your account has access to paid features | For the life of the subscription, plus records required for billing and fraud prevention |
| Support messages | Resolve problems and improve the product | Until the issue is resolved and then for a limited internal support archive |
| Payment metadata | Process payments, refunds, and tax obligations | Handled by our payment processor according to its policies and legal requirements |
| Basic server logs | Maintain security, uptime, and abuse prevention | Retained for a short period by our hosting provider |
We do not collect PDF contents, PDF files, browser history, or advertising identifiers. We also do not sell your personal information. Password recipes and account data fields are stored only when you choose to save them to your account.
3. How we use information
We use the limited data we collect only to:
- Deliver the service you purchased
- Process payments and refunds
- Provide support and troubleshoot issues
- Send essential transactional emails
- Meet legal, tax, and accounting obligations
We do not run advertising pixels or sell data for marketing purposes.
4. Service providers
We may use trusted third-party providers for hosting, payment processing, and email delivery. They only receive the information needed to perform their specific service and are contractually required to protect it.
5. International transfers
We may process data in the United States or other jurisdictions where our providers operate. If a transfer is required by law, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections where available.
6. Security
We use reasonable technical and organizational safeguards to protect the limited data we hold. No system is perfectly secure, but we work to keep your information protected and only retain what we need.
7. Your rights
Depending on where you live, you may have rights to access, correct, delete, or export your personal data. You can also object to certain processing or ask us to restrict it.
To make a request, email privacy@smartpdfunlocker.com. We usually respond within 30 days.
8. Cookies
We use only cookies that are necessary for the website, checkout, or session handling where applicable. We do not use advertising cookies or third-party tracking pixels on the extension itself.
9. Children's privacy
The service is not intended for children under 16, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. For material changes, we will post the updated version on this page and may notify active subscribers by email.
11. Contact
Privacy questions: privacy@smartpdfunlocker.com
General questions: hello@smartpdfunlocker.com